Management - Leadership

I am facing a situation with a manager who reports to me. I have tried everything. He is downright nasty to his people and uses fear tactics to get results—which, predictably, have been suffering.

Unlock the power of creativity and innovation within your organization. Dive into insights on building a dynamic culture where ideas flourish. Learn practical steps to foster learning, gather feedback, share knowledge, and reward ingenuity. Be inspired to drive change and growth in your business and life. Transformative strategies await in our guide to cultivating a hub of innovation!

More workers are staying put at their jobs, but are unhappy. The "resenteeism" could plague your entire office.

Dear Madeleine, I am a regional president for a global financial services company. About five years ago, I hired a whiz kid to inject some creativity and innovation into our use of technology and how we approach our regional customer acquisition. He is technically a genius in terms of IQ, and he excels at grasping…

We're almost to April 2024. How did we get here that quickly? We've already sprung forward, gotten through most of the winter, and are trying to figure out where a quarter of the year has gone. With April just around the corner, it's time to share with you some of the great books I recommend. This month

The end game is your exit strategy. It’s not the end of the crisis, it’s where you want to be after the crisis. It is the result of the actions you take instead of letting the crisis lead you. The end game is about how you will actively shape the outcome.

we need to question the validity of “busy” as a badge of honor. The relentless pursuit of busyness often leads to confusion between mere activity and genuine productivity. Legendary UCLA basketball coach John Wooden once cautioned, “Never mistake activity for achievement,” highlighting a common pitfall in our current culture.

Discover how to elevate your leadership by embracing emotional intelligence. Transform your team dynamic with insights on becoming the empathetic and supportive leader your employees deserve. Learn to build trust, boost engagement, and foster an environment where everyone thrives. Embrace the journey to extraordinary leadership.

Being the type of boss that people want to work for means you are less likely to have employees who quit—or who stay but aren’t engaged or productive. So, what can you do to be a better boss? Here’s a good place to start

“The better the question, the better the answer.”

Employees at Progressive and Chipotle Mexican Grill complain the most about burnout.
Workers in the restaurants and food service industry complain about burnout most.
Paychex, Amazon, and Coinbase employees experience burnout most of the time among workers in the information technology industry.
Employees at Live Nation Entertainment experience the most burnout among workers in the media and communication industry.

Fine-tuning your customer service and CX ensures your business runs smoothly, remains competitive, and gets customers to say, “I’ll be back!”

Are your meetings money sinks? Do they drag on without a point? It's time to look at how you can have more effective meetings for you and everyone involved. Discover crucial strategies to lead effective meetings, making every second count.

For companies looking for ways to increase productivity, efficiency, and bottom-line performance, a focus on greater employee engagement is essential.

Organizational change in the 21st-century workplace must include facilitation for organizational health as middle managers serve as bridge-builders.

Besides making a tasty burger, In-N-Out Burger’s work culture can serve up some satisfying lessons for leaders, says S. Chris Edmonds.

Explore the concept of building a culture of accountability in organizations for greater productivity and workplace satisfaction. Unravel the step-by-step strategies to set clear expectations, strong goals, keep track of commitments and listen to your team effectively. Learn how this positive change can revolutionize your work dynamics.

The point is that people – as in customers – change, and you must do so as well. You can’t do what you’ve always done anymore! 

Middle-level managers drive collaboration and performance amidst volatility. Learn how top leadership must support managers to succeed.

Blame it largely on the pandemic, which weakened the hold the workplace held on people’s psyches